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ITSM Consultant

Strategy & Digital transformation Consulting Fixed-term contract Saudi Arabia Riyadh Province

Job Description

ITSM consultant to develop ITSM operations processes

Develop an ITSM operation documentation covering the following  processes:

  • Incident management
  • Problem management
  • Configuration management
  • Change management
  • Services request
  • Support the REMEDY technical support team to implement the business processes.
  • Present the ITSM processes of the documentation to the management and technical team (both high-level and detailed explanation)


  • Minimum 8 years of experience 
  • At least 3 successful implementations of Service Support Centers
  • TOGAF 9 Certified
  • ITIL v3

Company Description

We are entrepreneurs in disruptive technology, at Devoteam, we deliver innovative technology consulting for business. Digital Transformakers, we are 6,700+ professionals across EMEA dedicated to ensuring our clients win their digital battle. We improve business performance making their companies truly digital. We advise our clients and build IT infrastructure for digital, making sure people are along for the ride.

Devoteam Middle East, we are the region's leading consulting firm delivering innovative Business & Technology Consulting & Solutions. Our 14 years of existence anchored in technologies that enables our clients business to flourish, accordingly our focus is to help our clients' win the digital battle, adapted to our clients’ business challenges, with a unique consideration to its impact on their systems and structures.

To know more about us, please visit: www.devoteam.com


#DigitalTransformakers Management Consulting

#ManagerSpirit #ClientCentric #Agility

Do you dream of digital transformation, have a doctorate in listening to and understanding clients?


Does advising the management of an organisation on lots of strategic projects fire you up? Do you relish the challenge of contributing to our own business at any chance you get? Are your buzzwords independence, dynamism and proactivity?


Don’t delay. We have a place for you in our family!

Enrique GonzalezESM Solutions Manager